FAQs

Welcome to our translation services FAQ page. Here you’ll find clear, concise answers to common questions about our translation, interpreting, and localisation services — from pricing and turnaround times to certified and specialist translations.

General Translation

What types of documents can you translate?

We translate a wide range of content including technical manuals, legal documents, marketing materials, websites, and personal documents such as birth certificates and CVs. We also specialise in niche fields, such as rare languages and education translation.

What languages do you work with?

We work in all global languages, the most common ones being Arabic, Chinese, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish and many more.

How do you ensure translation quality?

Our translations are handled by native-speaking, professional linguists with subject-matter expertise. Every translation is always reviewed by a proof-reader and our PMs go through a multi-step quality assurance process.

Legal and Certified Translation

Do you provide certified, sworn and notarised translations?

Yes, we provide certified, sworn and notarised translations for legal purposes such as immigration, visa applications and court proceedings.

What is the difference between the three?

Certified translations come with a signed statement from the translator or agency confirming that the translation is accurate and complete. These are typically accepted by UK authorities for official use.

Sworn translations are performed by translators who are officially authorised (or “sworn in”) by a court or government body in countries where this is required, such as France, Spain, or Italy. They carry legal weight in those jurisdictions.

Notarised translations involve a translator’s declaration being signed in front of a notary public. The notary does not validate the translation itself, but certifies the identity of the person signing. These may be required for use abroad or by specific legal bodies.

Please note: It is the client’s responsibility to confirm what type of translation is required for their specific purpose. While we’re happy to offer general advice, only the requesting authority (such as a government body, university, or legal institution) can provide definitive guidance on the exact requirements.

Website and Marketing Translation

Can you translate and localise our website?

Absolutely. We provide full website translation and localisation, including multilingual SEO optimisation.

Do you offer transcreation for marketing content?

Yes. We adapt your message for different markets through creative translation, ensuring your campaigns remain effective across cultures.

Interpreting

Do you offer interpreting services?

Yes, we offer remote and in-person interpreting for legal advice, medical appointments, client meetings and more.

Can I book an interpreter at short notice?

Yes, subject to availability. Contact us directly and we’ll do our best to help.

Localisation

What is localisation?

Localisation is the process of adapting content not just linguistically, but also culturally and functionally, to meet the expectations of a specific audience or region.

How is localisation different from translation?

Translation converts text from one language to another, while localisation also adjusts design, format, imagery, currencies, and cultural references to suit the local market.

What types of content can be localised?

We localise websites, software interfaces, mobile apps, marketing materials, multimedia content and more — ensuring everything feels native to your target audience.

Turnaround and Pricing

How much do translation services cost?

Pricing depends on language combination, document complexity, whether or not a certification and/or notarisation is required and deadline.

Feel free to contact us and we’ll get back with a quote within 1 hour at the latest.

How long will my translation take?

Delivery times depend on the size, urgency, and complexity of your project. As a general guideline, short documents (around 300-600 words) are usually completed within 1–2 working days. However, this may vary depending on factors such as subject matter, formatting and language combination.